At Loom Life, we are committed to providing our customers with high-quality handwoven products. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please review our refund and return policy below for more details on how to proceed.

1. Return and Refund Eligibility

We accept returns and offer refunds under the following conditions:

• Damage or Defects: If your product arrives damaged or defective, we will replace it with an identical item or issue a full refund (as per your preference).
• Return Window: You must request a return within 7 days from the date of delivery. Any return requests made after this period will not be accepted.
• Condition of Product: The product must be unused, unwashed, and in the same condition as when it was received, with original packaging intact. Custom-made or personalized products are not eligible for returns or refunds.

2. Process for Return and Refund

Damaged or Defective Items

If your product arrives damaged or defective, please follow these steps:

1. Record an Unboxing Video: To ensure smooth processing of your return or refund request, we require you to record an unboxing video while opening the package. This helps verify the condition of the product at the time of receipt and is essential for processing claims for damaged goods.

2. Contact Us: Email the unboxing video along with a clear description of the damage or defect to our customer support team at info@goloomlife.com for assistance. Please include:

   • Your order number
   • A brief description of the issue
   • A photo or video of the damaged product

3. Return Instructions: Once we review your return request and verify the damage, we will guide you on how to return the product. Return shipping charges will be covered by Loom Life for damaged or defective items.

4. Replacement or Refund: After receiving and inspecting the returned item, we will either:

   • Send you a replacement product (if in stock) at no additional cost, or
   • Process a full refund to your original payment method.

Non-Damaged Returns

If you are not satisfied with your purchase but the product is in good condition (not damaged or defective), we may accept a return within 7 days of delivery, subject to the following conditions:

1. Return Condition: The product must be unused, unwashed, and in its original condition with the packaging intact.

2. Return Shipping Costs: You are responsible for the shipping costs of returning the product. We recommend using a trackable shipping method to ensure the product reaches us safely.

3. Refund Process: Once we receive the returned item and confirm it meets the return criteria, we will process a full refund (minus the shipping costs) to your original payment method.

3. Shipping Time

• We aim to process and ship all orders within 3-7 days from the date of purchase.
• Delivery times depend on your location and the shipping method chosen at checkout. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or courier delays.

4. Important Notes

• Unboxing Video Requirement: For all returns involving damaged items, an unboxing video is mandatory for processing any claims. This helps us ensure that we are fulfilling our promise of delivering products in the best possible condition.

• Refund Processing Time: Once a return is approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment method. Processing times may vary depending on your bank or payment provider.

• Non-returnable Items: Customized or personalized items cannot be returned unless they are defective or damaged. We encourage you to carefully review your order before confirming custom orders.

5. Contact Us

If you need assistance with a return, refund, or have any questions, please contact us:

• Email: info@goloomlife.com
• Address: Loom Life, Kuthampully, Palakkad, Kerala.

We appreciate your understanding and cooperation. At Loom Life, customer satisfaction is our top priority, and we strive to provide you with a seamless shopping experience.